Frequently Asked Questions

1How and why should I register?
Registering for the first time is very easy. Once you are on your country-specific home page, click on the ‘Login’ button at the top right of the page, and select the “New customer” Sign Up link. Registration is not required to explore and shop our site. However, creating an account gives you access to some great benefits: creating wishlists, saving items in your shopping cart for later, saving your personal information and payment information for faster check-out, and stress-free returns and order tracking.
2What should I do if I forget my account password?
Don’t worry if you forget your password. Simply go to the 'Login' page and click the 'Forgot Password' button. Insert your email address, click send, and we’ll send you a link to change your password
3Will my information be shared with third parties?
We take data protection very seriously, and your information will never be shared with a third party. Please read our Privacy Policy for full information.
4Will my personal and payment information be safe?
When you provide any order information through our site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. DJI has partnered with CyberSource, a leading provider of credit card services, to ensure the highest possible service and security. All your financial details will be received and processed only by Cyber Source’s secure servers.
5How many of a single product can I purchase in an order?
DJC Online only sells to consumers and not to wholesalers or resellers. It is not permitted for a client to buy more than 10 items of the same article, colour and size.